The aviation sector has experienced a unique couple of years. After months of cancellations and delays due to COVID-19, travel has resumed in recent months, albeit with a whimper that’s only now building up to a roar.
With an 83.98% on-time arrival rate, an 8.01% cancellation rate, and an average rating of 3.0/5 across the board for food, entertainment, comfort, and service, our national carrier is clearly doing something right.
The study analysed 62 of the largest airlines in the world based on parameters like their on-time arrival rates, cancellation records, customer ratings, and whether or not they offered free luggage. In the end, 50 airlines made the index.
Top three airlines
When it comes to air travel, Singapore Airlines is at the absolute top. The national airline of Singapore had one of the world’s lowest cancellation rates in 2021, at 0.19%, and a respectable on-time arrival rate of 86.04%.
The airline is one of only five on this list to receive a score of 4/5 on all four categories (meals, in-flight entertainment, seat comfort, and staff service), making it not only the top international airline, but also one of the finest airlines overall.
The icing on the cake is the 30kgs of free checked luggage on both local and international flights.
All Nippon Airways (ANA) comes in second place for the best international airline, with an on-time arrival percentage of 89.14% and a perfect 5/5 for staff service (along with 4/5s for food, entertainment, and seat comfort). With a 46kg limit for international flights, ANA also provides the most generous free checked baggage allowances of any airline on this list.
A trip with ANA can take you all over the world, including to China, Southeast Asia, the United States, and Western Europe.
Korean Air has impressive on-time arrival and cancellation rates, coming in at 84.33% and 0.9%, respectively, making it the third-best international airline. Korean Air has a free 12kg baggage allowance and receives 4/5 stars for its food, in-flight entertainment, seat comfort, and service.
Over the summer, the airline operated 14 flights per week (twice daily) from Incheon to Los Angeles and 14 flights per week (twice daily) from Incheon to New York on its two most popular routes from South Korea to the United States.
For those curious, here are the top 10 highest-ranked international airlines:
- Singapore Airlines
- All Nippon Airways
- Korean Air
- Qatar Airways
- Hainan Airlines
- Ethiopian Airlines
- Aegean Airlines
Bottom of the charts
Thanks to feedback from passengers, AirAsia has dropped to the 42nd spot on the list of the world’s best airlines. With an on-time arrival rate of 84.47% and a cancellation rate of 1.95%, it has a record that is not too poor compared to other lowest-ranked carriers.
Lion Air, an Indonesian airline, is last on the list with the worst on-time arrival record and the worst cancellation rate at 42.27% and 34.43% respectively. In other words, throughout the past year, one-third of Lion Air flights were cancelled.
Meals and entertainment on Lion Air are rated at only 1/5, while seat comfort and service are rated at only 2/5.