The World’s Most Loved And Hated Airlines According To TripAdvisor

TripAdvisor has launched a new platform for travellers to review airlines and flights

First hotel reviews, then restaurants and tours. Now, TripAdvisor has launched a platform to reviews airlines and flights. The platform allows you to review individual flights and rate your experience starting from check-in. Besides giving an overall rating, there are ten other rating criterias are check-in and boarding, legroom, customer service, cleanliness, food and beverage, seat comfort, value for money, and of course, in-flight entertainment (WiFi, TV and movies).

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Malaysia Airlines’ review results on TripAdvisor

The airlines review platform may be newly launched but it already has reviews of big and small airlines across the world, including Malaysia Airlines and AirAsia. As the reviews are user-generated, some airlines have chalked up thousands of feedback while others only have a handful. 

The Telegraph combed the site and identified the most loved and hated airlines as below. The following are all airlines that have received a minimum of 400 reviews.

The Best Airlines 

These are the top-reviewed airlines with an average rating of 4.5 stars out of 5. “Ranked best for” criteria that are mentioned received 4.5 stars or more. 

Emirates is the best performing airlines on TripAdvisor
1. Emirates

About: United Arab Emirates-based Emirates (EK) is the largest airline in the Middle East and one of the country’s two flag carriers.
Average 5-star reviews: 67.5% out of 3144 reviews
Ranked best for: Customer Service, Cleanliness, Food and Beverage, Check-in and Boarding, In-Flight Entertainment

2. Singapore Airlines

About: The flag carrier of Singapore, Singapore Airlines (SQ) is one of the world’s largest airlines.
Average 5-star reviews: 64.2% out of 1,191 reviews
Ranked best for: Customer Service, Cleanliness, Food and Beverage, Check-in and Boarding, In-flight Entertainment

3. Air New Zealand

About: As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom.
Average 5-star reviews: 60.6% out of 665 reviews
Ranked best for: Customer Service, Cleanliness, Food and Beverage, Check-in and Boarding

4. Southwest Airlines

About: Dallas-based Southwest Airlines (WN) is the world’s largest low-cost carrier.
Average 5-star reviews: 60% out of 1,377 reviews
Ranked best for: Customer Service, Cleanliness, Value For Money, Check-in and Boarding

5. Qatar Airways 

About: Qatar Airways (QR) is the flag carrier of Qatar and a member of the oneworld alliance.
Average 5-star reviews: 59.7% out of 1,613 reviews
Ranked best for: Customer Service, Cleanliness, Value For Money, In-Flight Entertainment

The Worst Airlines 

These 5 worst-reviewed airlines have an average rating of fewer than 3 stars out of 5. “Ranked worst for” criteria that are listed received two stars and fewer.

Sprint is one of the worst performing airlines on TripAdvisor
1. Spirit Airlines

About: Florida-based Spirit Airlines (NK) flies non-stop to more than 55 destinations in the United States, Caribbean, Central America and South America.
Average 1-star reviews: 42.8% out of 816 reviews
Ranked worst for: Food and Beverage, In-flight Entertainment

2. Frontier Airlines 

About: Frontier Airlines (F9) is a Denver-based low-cost carrier.
Average 1-star reviews: 40.3% out of 556 reviews
Ranked worst for: Food and Beverage, In-flight Entertainment, Seat Comfort

3. Vueling Airlines

About: Vueling Airlines (VY) is a Spain-based low-cost carrier and is the country’s second-largest airline.
Average 1-star reviews: 34.8% out of 1,150 reviews
Ranked worst for: Food and Beverage, In-flight Entertainment

4. Allegiant Air

About: Nevada-based Allegiant (G4) is a low-cost carrier that flies all Economy Class aircraft to about 100 destinations in 40 US states.Average one-star reviews: 30.7% out of 470 reviews
Average 1-star reviews: 30.7% out of 470 reviews
Ranked worst for: In-flight Entertainment

5. WOW Air

About: Founded in 2011, WOW air (WW) is a low-cost carrier based in Reykjavík, Iceland.
Average 1-star reviews: 32.6% out of 429 reviews
Ranked worst for: Food and Beverage, In-flight Entertainment

Where about Malaysia Airlines and AirAsia ?

In comparison, Malaysia Airlines received 441 reviews, 25% of which are 5-star reviews. All of the criteria received at least 3.5 stars with Check-in and Boarding, and Cleanliness rated 4 stars. 

AirAsia Berhad Malaysia received only 256 reviews, of which 25% were five-star reviews. It is ranked best for Value for Money and worst for In-flight Entertainment.

For the full list from The Telegraph, see here.



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Mei Mei Chu
Mei Mei writes to afford her wanderlust. Her (mis)adventures as a solo female backpacker have shown her the best and worst in mankind, and some of the funkiest toilets in the world. Read her honest travel stories at

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