Emirates is setting a groundbreaking precedent in travel inclusivity by becoming the world’s first autism-friendly certified airline. Partnering with the International Board of Credentialing and Continuing Education Standards (IBCCES), the airline trains over 30,000 cabin crew and ground staff to better understand autism and sensory sensitivities.
This inclusive initiative, part of a broader push for accessibility, highlights Emirates’ commitment to making travel seamless and stress-free for individuals on the autism spectrum and their families.
Breaking barriers in aviation inclusivity
The airline’s new autism-friendly services, launching in 2025, are designed to address sensory challenges faced by neurodiverse passengers. Travellers can access sensory guides—digital aids detailing sounds, sights, smells, and lighting for various environments—helping them feel prepared and confident.
Onboard, Emirates will introduce sensory products such as fidget toys to reduce stress and provide added comfort. This effort aligns with Dubai’s vision of becoming the world’s most accessible city, underscoring the emirate’s leadership in fostering inclusivity across all sectors.
Redefining the travel experience for families
Emirates’ journey toward certification included comprehensive facility assessments, data collection from over 14,000 individuals with autism and their families, and expert feedback from more than 1,200 industry professionals. Earlier milestones include earning the Certified Autism Centre Designation for check-in facilities and a dedicated hub in Terminal 3 at Dubai International Airport.
Terminal 2 now boasts the first-ever Assisted Travel Lounge to enhance inclusivity, offering a welcoming space for disabled travellers, including those with autism and hidden disabilities. Designed with care, the lounge features wheelchair-friendly areas, tactile surfaces for easier navigation, seating arrangements that support face-to-face communication for deaf and hard-of-hearing people, and a calming decompression zone for neurodiverse individuals.
There’s even a dedicated area for unaccompanied minors. Building on its commitment, the airport introduced the Sunflower Lanyard Program in 2022, enabling staff to recognise and assist disabled guests discreetly.
The program also streamlines the travel experience with autism-friendly lanes at check-in, passport control, security, and boarding, ensuring a smoother journey for all. The airport ensures inclusivity with all 33,000 staff trained to support hidden disabilities. It offers disabled passengers perks like free two-hour parking, wheelchair services, and accessible taxis for a hassle-free journey.
